Ideal System Solutions, Inc. (ISSI) IdealCare™ Technical Support Center provides our customers with a seamless support structure that provides escalation procedures to fix your IT issues.  Our IdealCare support provides three levels of on-demand support for a large variety of hardware and software products.  Using our automated system, ISSI opens a trouble ticket, determines the nature of the problem and works with the user to resolve the problem.

IdealCare supports all Microsoft Network Operating Systems, Desktop Operating Systems, Microsoft Office Applications, and all versions of Outlook, Exchange Server and Sequel Server, as well as server and desktop hardware, printers, network copiers and scanners.

IdealCare Levels of On-Demand Support

	Bronze	Silver	Gold
Maintenance & Monitoring Services	x	x	x
- 24 x 7 Automated Monitoring of Servers	x	x	x
- 24 x 7 Automated Monitoring of Network Equipment	x	x	x
- Installation of MS Windows Updates	x	x	x
- Real-time Reporting of all Devices	x	x	x
- Management of File/Folder Permissions	x	x	x
Network Security & Protection Management		x	x
- Email Virus Filtering		x	x
- Virus Scanning		x	x
- Spam Filtering		x	x
- Router Management		x	x
Technical Help Desk Support			x
- Choice of Customizable Tier I and Tier II Support			x
Desktop Level - Senior Level			x
- Help Desk Troubleshooting			x
Desktop Software Support - Server and Network Support			x
Remote Data Backup Services			x
- Offisite Data Backup by Gigabytes			x
- Rapid Retrieval for Restore			x
- Disaster Recovery and Business Continuity Planning			x