IT Professional Services » Service Level Agreements
In the “Ideal”World . . . your support requirements become easier every year.
You receive help when you need it.
IdealCareTM Technical Support Center
Ideal System Solutions, Inc. (ISSI) IdealCareTM Technical Support Center provides our customers with a seamless support structure that provides escalation procedures to fix your IT issues. We know that resolving any issue means real dollars and cents, that’s why our certified technicians solve up to 70% of all technical issues remotely.
Our IdealCareTM Technical Support Center provides Levels 1, 2 and 3 on-demand support for a large variety of hardware and software products. Using our automated system, ISSI opens a trouble ticket, determines the nature of the problem and helps the user resolve the problem.
Level 1: Support provides end-users with technical assistance on business software. ISSI supports today’s commonly used desktop and server-based software.
Level 2: Support provides second-level troubleshooting for in-depth problems and first line support to system and network issues.
Level 3: Support provides seamless service for critical problems attributable to original equipment or software manufacturers. Usually involves coordination between customer and OEM to resolve design and implementation problems.
We support packages from these leading software companies. Software Vendors List
One Call, One Provider, One-Up On The Competition
To learn more about our IdealCareTM Support Services please contact us or call 763-255-1777
